Salon Policies
To ensure a safe, comfortable, and positive grooming experience for every pup, please take a moment to review the following salon policies. Thank you for understanding and for supporting my small business!
Cancellations & No-Shows
Cancellations must be made by 12:00 PM the day before your scheduled appointment.
Cancellations made after this deadline, as well as missed appointments, will result in a fee equal to 50% of the scheduled grooming service.
Any unpaid cancellation or no-show fees must be paid before future appointments can be honored. Clients who cancel more than four appointments within a calendar year will no longer be eligible for recurring appointments.
Flea Policy
For the health and safety of all pets visiting the salon, dogs with fleas are not permitted.
If your dog has fleas or has recently been exposed to fleas, please notify me before your appointment. Dogs with active flea infestations must receive appropriate veterinary-recommended treatment before returning for grooming.
If fleas are discovered during an appointment, grooming services may be stopped, and the appointment may need to be rescheduled.
Matting & Dematting Policy
Your dog's comfort and well-being will always come first. If a coat is severely matted, a shorter cut may be necessary to prevent unnecessary discomfort, pain, or stress.
Additional dematting fees may apply depending on the severity of the matting and the extra time required.
Please understand that severely matted coats may not be able to be saved, and I will always choose the safest and most humane option for your dog.
Nail Trim Appointments
Nail trims are available by appointment only. Because I work independently and maintain a scheduled grooming routine, I am unable to accommodate walk-in nail trims.
Please contact me in advance to schedule a nail trim appointment. Thank you for understanding!
Late Arrival Policy
Please arrive on time for your scheduled grooming appointment. Because I work independently and follow a carefully planned schedule, late arrivals can affect appointments for the remainder of the day.
Clients arrivinvg 15 minutes or more late may be considered a no-show and subject to a fee equal to 50% of the scheduled grooming service.
Thank you for respecting my time and the appointments of other clients!